SyncGuard Support

For installation, eBay connection, reconciliation, privacy, or account-deletion help, email support@syncguard.online.

Include your *.myshopify.com domain and the time of the affected run. Never send Shopify or eBay access tokens, passwords, buyer data, or payment information.

Before contacting support

1. Confirm the eBay connection shows Active in SyncGuard.
2. Check whether the latest run is queued, running, succeeded, or failed.
3. Reconnect eBay if the app reports an expired or revoked authorization.